ITS GoPrint! Frequently Asked Questions

ITS GoPrint! Frequently Asked Questions

- What is GoPrint/PaperCut?

PaperCut is the System ITS uses for students, faculty and staff GoPrint! Service. your AUI Network Account is automatically linked with your GoPrint! Account using the same username and password. PaperCut allows you to launch and release print jobs, add money to your account (Applicable starting next spring semester) and view your print history from anywhere.

- What is the GoPrint Portal?

The GoPrint Portal is a website https://goprint.aui.ma/ you can log into for the following:

• Use the Web Print feature.

• Check the remaining print balance available for your account.

• View a summary of total jobs and printed pages.

• View the environmental impact of your print jobs.

• View your transactions history for your print credits.

• View a list of jobs queued for printing.

Access to the GoPrint Portal is available all computers on and off campus, personal laptops and mobile devices.

- How do I add printing credit?

As an Enrolled Student, 100 MAD is automatically added to your account at the beginning of each semester. To add additional print credit, you will need to contact the Business Office (Online Payment will be available soon).

For Faculty and Staff, Please contact your Schools/Units Administrative Assistants.

- How do I know how many Prints I have left?

The PaperCut desktop widget shows the balance remaining for the logged in users

- How do I print from anywhere?

Printing from anywhere is known as "Web Print" in PaperCut. To use Web Print, you just log into your GoPrint account at https://goprint.aui.ma/, click "Web Print" on the sidebar, and follow the onscreen instructions to upload your document for printing.

- How do I print an Image?

Image files (e.g. JPEG) are not fully supported, as the file format doesn't specify with what size it should be printed. Please create a PDF or Word document containing the images in your desired layout.

- How do I print my document using web print?

Office Documents are supported, but the easiest way to do it is to save it as a PDF and then upload it to the GoPrint portal https://goprint.aui.ma/,

- What about Scan?

Documents may be scanned in various resolutions and formats and sent by email either to the logged in user or a recipient email address that is entered. By default, the recipient field is set to the logged in user. After setting your options on the menu, click on the Copy botton to start your scan.

- What are the applied costs for new service?

Printing and copying costs will remain the same and Scanning will also remain free of charge.

Size B/W duplex Color duplex B/W Color

(each side) (each side)

- Can I Print/Copy at the Copy Center?

Copy center printers have now joined the GoPrint! service, so you can ask for assistance at the copy center for your print/copy jobs. At the copy center, the following costs are applied:

Size B/W duplex Color duplex B/W Color

- Where are the GoPrint! Devices located?

For now, Printers are available in the following locations:

Location

B/W

Color

Library (entrance)

Building 4 (main entrance)

Building 7 (lab)

Building 8 (main entrance)

Building 11 (lab & Hall)

Copy Center*

* The printers in the copy center are available during staff working hours only.

- Can I Set up my personal computer/ Laptop to Print to Papercut

Printing to the printers controlled by Papercut is much the same as to any other printer.

You can connect to the main GoPrint! queue by typing \\goprint on Start -->Run or Search, Please use AUI\username and your password when prompted to login. Right click on PRINTER on goprint, then Connect.

- What are the default options for the GoPrint! printers?

By default, all printers are set to black/white, and double-sided options.

In case you want to print in color and/or in single-sided, make sure you select appropriate options under printer preferences.

- How do I Proceed in case my ID Card (cash wallet) is not linked with my GoPrint account? In case your ID Card is not linked to your GoPrint! account, enter your username and password using the printer on-screen keyboard (the same username and password you use to log into AUI computers & WiFi). Once you have successfully logged in, your card will be automatically linked.

- What should I do if I lose my Cash-wallet?

If you lose your ID card (Cash Wallet), you should go to “Change Details” and click on “Change Number” to delete your ID from the GoPrint! portal until you are able relink your cash wallet to your printing account (as described above).